Hello Team,

I just bought the subscription....but have a small issue.

Once I upload some avi files, there is no preview thumbnail generated when uploading.

Can someone help please?

best,
kris

Some more questions....I purchased the subscription, but still there are logos and brands from Jvideo....can I remove this?

Second, always when playing Videos, there is the JWplayer icon in the right corner....can this also be removed?

best,
kris

Once I upload some avi files, there is no preview thumbnail generated when uploading.
I am confused.
If you have converter installed and upload an avi file.
There is no thumbnail preview during upload.
It will only generate a thumbnail image after it is uploaded.
If it doesn't, please goto backend -> "checkup" and backend -> "tester"
and make sure all test are passed

logo and brand
Logo - there is a "comment" section next to the parameter of display logo.(configuration -> Display - Play -> player option -> general) Instruction to replace logo is there.
Brand - configuration -> management
jwplayer logo - you need to install commercial version of jwplayer to get rid of the logo

Ok..here are some erro messages that I get:

Configuration file (init.jvideodirect.php) is NOT writable.

Error: Please make sure Mplayer is installed or correct path is entered.
Otherwise, check your HD video conversion log. HD file is invalid or does not exists.

Output Summary
ID: none Filename: test-HD.flv, test-SD.flv Duration: 00:00 Availiable Quality: SD & HD
(HD) Size: 0 mb Dimension: x1 Ratio: 0
(SD) Size: 0 mb Dimension: x Ratio: 0
Thumbnail Image Size: 120x68 and 550x310 Position: 00:00 at 10% of video.
Flv file has already exist. No Conversion required.
Conversion Result - SD
Conversion Result - HD
Success! flvtool2: Meta information injection completed

Error: Image thumbnail generation failed
Large thumbnail image cannot be generated.
Small thumbnail image cannot be generated.
Play icon successfully draw on the thumbnail image.

Command (Large)
/var/www/clients/client1/web7/web/media/ffmpeg.exe -i /var/www/clients/client1/web7/web/components/com_jvideodirect/tools/transformer/../../../../jMediaDirect/videos/tester/test/test-HD.mp4 -an -ss 0.34 -t 00:00:02 -r 1 -s 550x310 -vcodec mjpeg -f mjpeg -y /var/www/clients/client1/web7/web/components/com_jvideodirect/tools/transformer/../../../../jMediaDirect/videos/tester/test/test-LT.jpg

Image Maker log (Large)
sh: /var/www/clients/client1/web7/web/media/ffmpeg.exe: Permission denied sh: /var/www/clients/client1/web7/web/media/ffmpeg.exe: Permission denied

Command (Small)
/var/www/clients/client1/web7/web/media/ffmpeg.exe -i /var/www/clients/client1/web7/web/components/com_jvideodirect/tools/transformer/../../../../jMediaDirect/videos/tester/test/test-HD.mp4 -an -ss 0.34 -t 00:00:02 -r 1 -s 120x68 -vcodec mjpeg -f mjpeg -y /var/www/clients/client1/web7/web/components/com_jvideodirect/tools/transformer/../../../../jMediaDirect/videos/tester/test/test-ST.jpg

Image Maker log (Small)
sh: /var/www/clients/client1/web7/web/media/ffmpeg.exe: Permission denied sh: /var/www/clients/client1/web7/web/media/ffmpeg.exe: Permission denied
120x68
550x310
Note: Database update process cannot be started.
No database update for Tester.

Configuration file (init.jvideodirect.php) is NOT writable.
Please make it writable


Error: Please make sure Mplayer is installed or correct path is entered.
Otherwise, check your HD video conversion log. HD file is invalid or does not exists.

First use "tester" with "SD only" (at configuration -> converter)
If success, switch to "HD only".

In your case, SD should be fine,but not in HD.
You need to install your converter properly especially libx264